Company Description

Our client is a diversified and dynamic global marine services group that offers a range of marine activities to complement its core brokerage business.

In addition to ship brokerage and yacht brokerage, the Group’s activities include marine insurance, cargo derivatives, software technology, trade information and marine consulting.

Job description

• Main task (up to 100% of time): Level 1, 2 and 3 telephone support to users for all offices worldwide 24/7.
• Software support (office and business) as well as hardware (computer and phones).
• Management of support requests via a ticketing software (GestSup or Ivanti).
• Follow-up of tickets until the resolution of the incidents.
• Escalation in-house or with service providers
• Creation of AD accounts
• Setting up of remote workstations
• Maintenance of virtual and physical servers in Azure and in the different offices
• Windows updates
• Backups
• Resolution of production issues
• Evolutions and implementations
• O365 and Azure projects (SaaS and datacenter)
• Collaboration with the IT team in Paris, Geneva and Singapore
• IT asset management (allocation tracking, renewal, manufacturer intervention tracking, image management with Microsoft EndPoint Management, IT asset management via Ivanti) and Microsoft EndPoint Management (InTune)
• Drafting of operating procedures. Management of the knowledge base (FAQ).
• Project management (SharePoint Online, Teams, Office 365)
• Weekly report on support activity
• Participation in team meetings

Skills

• Mastery of the Microsoft environment (Windows 10, Office 365)
• Good level in English and French (oral and written)
• Autonomous, stress-resistant, diplomatic and courteous.
• Ability to manage priorities and to make proposals. Motivated and dynamic. Passionate!
• Ability to integrate into a team of people working in several countries.

Qualities

• Availability in case of emergency and specific needs
• Efficiency and pragmatism.
• Ability to manage priorities
• Listening and sharing information with users and the IT team
• Stress management

Your profile

• Minimum 2 years of experience in the support business
• English: Written and oral required
• French : Written and oral required
• Degree: Bac +3