Company Description

Our client is a diversified and dynamic global marine services group that offers a range of marine activities to complement its core brokerage business. In addition to ship brokerage and yacht brokerage, the Group’s activities include marine insurance, cargo derivatives, software technology, trade information and marine consulting.

Job description

Main task (up to 100% of time): Level 1, 2 and 3 telephone support to users for all offices worldwide 24/7.

Software support (office and business) as well as hardware (computer and phones).

Management of support requests via a ticketing software (GestSup or Ivanti).

Follow-up of tickets until the resolution of the incidents.

Escalation in-house or with service providers

Creation of AD accounts

Setting up of remote workstations

Maintenance of virtual and physical servers in Azure and in the different offices

Windows updates

Backups

Resolution of production issues

Evolutions and implementations

O365 and Azure projects (SaaS and datacenter)

Collaboration with the IT team in Paris, Geneva and Singapore

IT asset management (allocation tracking, renewal, manufacturer intervention tracking, image management with Microsoft EndPoint Management, IT asset management via Ivanti) and Microsoft EndPoint Management (InTune)

Drafting of operating procedures. Management of the knowledge base (FAQ).

Project management (SharePoint Online, Teams, Office 365)

Weekly report on support activity

Participation in team meetings

Skills

Mastery of the Microsoft environment (Windows 10, Office 365)

Good level in English and French (oral and written)

Autonomous, stress resistant, diplomatic and courteous.

Ability to manage priorities and to make proposals. Motivated and dynamic. Passionate!

Ability to integrate into a team of people working in several countries.

Qualities

Availability in case of emergency and specific needs

Efficiency and pragmatism.

Ability to manage priorities

Listening and sharing information with users and the IT team

Stress management

Your profile

Experience : Minimum 5 years of experience in the support business

English: Written and oral required

Degree: Computer engineering school Bac +5 (systems, network or security)