Description of the company

Our client is a leading American multinational, driving innovation across finance, healthcare, retail, logistics, travel, hospitality, communications, media, and entertainment.

Key Responsibilities

Analyst: is responsible for real-time and/or historical reporting requirements of business. Responsible for delivering daily, weekly and Monthly reports. Coordination with different teams to collate data and present them in the form of meaningful dashboard and reports for the management.

• Maintain reports & spreadsheets for historical data, manage email queues
• Work closely with Operations for daily, weekly & monthly reports
• Provide insights & analytics on drivers impacting Service Levels & Volume
• Review data at a market/process level drilling down to team/agent level to provide required insights

Qualifications:

• Minimum 3 years of experience
• Proven experience in reporting, data analysis, or business analytics.
• Analytical mindset with attention to detail and accuracy.
• Strong communication skills, both written and verbal.